We sell identity (not just access control)
Security. Reliability. Scalability. These are all things that we’re proud to provide to our customers, and that our customers have come to rely on. One thing we don’t talk about enough is identity. We have a suite of hardware and software solutions to help utilities, telecom, oil & gas, and other industries provide access control to their assets and critical infrastructure. But that’s not really what we’re selling. We’re selling identity intelligence, and we think it’s the most important thing we do.
The basics of identity intelligence are easy to understand: you want to know who’s accessing your assets, and when. That’s why our customers choose Sera4 over other types of access control solutions—in addition to high-quality wireless padlocks that eliminate the inherent challenges of traditional keys, Sera4 provides insights into which individuals are accessing your critical infrastructure, when they’re accessing it, and how long they’re staying.
These types of insights are useful for three reasons. First, and most simply, people behave better when they know they are being identified. We’ve found that vandalism on a telecom site is reduced by 60-80% when a person is tagged on site, and is held accountable for what happens while they’re there. Even when you have no bad actors in your organization or contractor network, that level of accountability helps ensure that individuals clean up and lock up the way they’re expected to.
Second, keyless locks provide automatic, real-time audit trails, eliminating the need for manual logs that are frequently subject to human error. For businesses that require audit trails for their own security or for certifications like ISO 9001, keyless locks provide much easier collection of these activity logs.
And third, and maybe most interestingly, is that once you know who is accessing controlled assets when, and how long they’re staying, you can learn a lot about processes in your organization, and how to optimize them and make them more efficient. This is why we released Work Sessions; using Teleporte, our customers can understand the flow of on site work, and gain insight into how long specific components of a process take.
Regularly analyzing audit trails and entry/exit data allows you to create a baseline for how long specific jobs take, and use that information to make better decisions. For example, these insights can help you define scope of work and billing with contractors. They can help you reconcile invoices for work performed—in fact, one of our customers is considering adding opening and closing the Sera4 lock to the SOP for all contractors, so he can analyze the data and find areas for improvement. The insights from Teleporte can also help you determine the capacity of and forecast changes for your workforce.
Our solutions allow our customers to manage identity across any number of sites, in any location, at scale. Whether you need 10 locks and keys, or 10,000, we provide a complete feature set and predictable, transparent pricing. If you’d like to see our solution in action, or learn more about how our customers are using Sera4 to safeguard their most critical assets, contact us.