Why Tower Companies and Mobile Network Operators Should Share Keyless Access Systems

A lot of value is unlocked (no pun intended!), for both the landlord (towerco) and tenant (MNO) when they share a system, not only from a security perspective, but from an operational efficiency perspective as well.

Keyless padlock on telecom MNO towerco gate

Shared Systems = Better Security

Imagine that every time you left the house, you put a lock on the refrigerator, but left the front door open. That wouldn’t make sense; someone could break the lock in the privacy of the house, or even steal the whole fridge, without much effort. But it’s analogous to what often happens when MNOs and towercos don’t share security systems or standards. MNOs put so much effort and stringency into the security of their networks, and often less so into the security of physical sites; especially sites that they don’t own or control. It’s critical for cybersecurity that MNOs have reliable control of who accesses network elements behind firewall protection. With physical keys, it’s hard to keep track of them, and therefore hard to ensure that bad actors can’t wreak havoc on the network. In markets where theft and vandalism are common, MNOs are at risk for major disruption if the security of the site is breached. In our opinion, MNOs should not accept a security standard from a towerco that is any less than their own asset security. The risk is too high. Our experience shows that, not only does sharing a keyless system on both the towerco and MNO assets eliminate the liability of physical keys and the potential for bad actors to get their hands on them, it also reduces petty theft and inside jobs on site. Identified people tend to behave themselves, and that’s what we’re really selling: identity. Sera4 provides a reliable mechanism for identifying which individuals are accessing which site, and when.

Work Better Together

In addition to reduced vandalism and theft, a shared wireless access control system improves operational efficiencies.

Reduce access control overhead
Sera4’s Teleporte platform allows administrators to automate key issuance based on work orders, whether from the towerco or the MNO. This automation reduces the overhead that comes with maintaining an access control system, and ensures that only specified individuals are gaining access when required.

Issue keys for multiple assets at once
On a shared system, administrators can issue keys for multiple assets at once, whether owned by the towerco or the MNO. Separate keys for the gate and the panel? No problem!

Remove logistical challenges of physical keys
With some towercos managing 200,000+ sites, it’s a logistical nightmare to get physical keys to contractors/staff who need them, when they need them. These challenges are eliminated with wireless keys, allowing towercos to serve their tenants faster, thereby serving the MNOs customers faster.

Improve end-user experience
End users only have to learn one system, and only need one app to not only access the site, but the assets within, like active equipment cabinets or panels.

Gain insights into on-site processes
Teleporte provides an on-site audit trail of when locks were opened and closed, allowing operations teams to optimize SOPs, manage resources appropriately, and identify when processes aren’t being followed.

We offer special packages for MNOs and towercos looking to implement a shared wireless access control system. Visit us at https://www.sera4.com/demo/ to learn more about how we can help you work better together.