Why Tower Companies and Mobile Network Operators Should Share Keyless Access Systems

A lot of value is unlocked (no pun intended!), for both the landlord (towerco) and tenant (MNO) when they share a system, not only from a security perspective, but from an operational efficiency perspective as well.

Keyless padlock on telecom MNO towerco gate

Shared Systems = Better Security

Imagine that every time you left the house, you put a lock on the refrigerator, but left the front door open. That wouldn’t make sense; someone could break the lock in the privacy of the house, or even steal the whole fridge, without much effort. But it’s analogous to what often happens when MNOs and towercos don’t share security systems or standards. MNOs put so much effort and stringency into the security of their networks, and often less so into the security of physical sites; especially sites that they don’t own or control. It’s critical for cybersecurity that MNOs have reliable control of who accesses network elements behind firewall protection. With physical keys, it’s hard to keep track of them, and therefore hard to ensure that bad actors can’t wreak havoc on the network. In markets where theft and vandalism are common, MNOs are at risk for major disruption if the security of the site is breached. In our opinion, MNOs should not accept a security standard from a towerco that is any less than their own asset security. The risk is too high. Our experience shows that, not only does sharing a keyless system on both the towerco and MNO assets eliminate the liability of physical keys and the potential for bad actors to get their hands on them, it also reduces petty theft and inside jobs on site. Identified people tend to behave themselves, and that’s what we’re really selling: identity. Sera4 provides a reliable mechanism for identifying which individuals are accessing which site, and when.

Work Better Together

In addition to reduced vandalism and theft, a shared wireless access control system improves operational efficiencies.

Reduce access control overhead
Sera4’s Teleporte platform allows administrators to automate key issuance based on work orders, whether from the towerco or the MNO. This automation reduces the overhead that comes with maintaining an access control system, and ensures that only specified individuals are gaining access when required.

Issue keys for multiple assets at once
On a shared system, administrators can issue keys for multiple assets at once, whether owned by the towerco or the MNO. Separate keys for the gate and the panel? No problem!

Remove logistical challenges of physical keys
With some towercos managing 200,000+ sites, it’s a logistical nightmare to get physical keys to contractors/staff who need them, when they need them. These challenges are eliminated with wireless keys, allowing towercos to serve their tenants faster, thereby serving the MNOs customers faster.

Improve end-user experience
End users only have to learn one system, and only need one app to not only access the site, but the assets within, like active equipment cabinets or panels.

Gain insights into on-site processes
Teleporte provides an on-site audit trail of when locks were opened and closed, allowing operations teams to optimize SOPs, manage resources appropriately, and identify when processes aren’t being followed.

We offer special packages for MNOs and towercos looking to implement a shared wireless access control system. Visit us at https://www.sera4.com/demo/ to learn more about how we can help you work better together.

FS Connect signs Master Distribution Agreement for sub-Saharan Africa with Canadian-based company, Sera4

FS Connect is excited to officially announce its partnership with Sera4 as the Master Distributor of their Keyless Access Control solution in sub-Saharan Africa.

Sera4 Armored Padlock

Sera4, a Canadian-based technology company which was founded in 2014, has expanded its presence into Central and South America, as well as the African continent, offering a keyless access solution which provides centralized management of digital keys through the use of smartphones.

This partnership allows distribution and support of the Sera4 access control solution within South and sub-Saharan Africa, enabling FS Connect to then also further support local businesses in offering the technology to their clients.

“Sera4 is such an exciting product for the African market as it offers truly disruptive innovation that is transforming access control technology like never before. We see this as a great fit / partnership as we focus more and more on cloud-based infrastructure” says Thabo Wessie, Managing Director of FS Connect.

“We’re thrilled to partner with FS Connect to bring secure, reliable, scalable keyless access control solutions to sub-Saharan Africa” says David Coode, CEO at Sera4. “We’re committed to protecting critical infrastructure around the globe, and we’re happy that FS Connect have selected us to round out their portfolio of security offerings.”

ABOUT FS CONNECT

FS Connect, a Johannesburg-based organisation, offers solutions in the life safety and electronic security industry, mostly driven by larger 4IR themes such as cloud computing and services, Internet of Things (IoT), Artificial Intelligence, and Video Analytics. See more here: https://www.fs-systems.co.za/fsconnect

CONTACT For more information contact Cathrine Herwill at [email protected].

How Teleporte achieves Scale, Security & Reliability

Our own Jeff Klink is interviewed by SiliconAngle at Kubecon 2020 and authored an article in InformationAge, sharing how Teleporte Cloud is designed for scale, security and reliability. Both pieces focus on Sera4’s leading transformation into a distributed microservices cloud architecture, with some recommendations for others who want to follow us.

Security Update June 2020

Last week the NVD (National Vulnerabilities Database) was updated with 19 new vulnerabilities affecting IoT devices.

Specifically, the ICS-Cert advisory for vulnerabilities in the TCP/IP stack used by some IoT devices, highlight important aspects of design and function of security devices. Sera4 products are not vulnerable to any of these attack vectors.

Security by Design

Our locks and controllers use the Teleporte Embedded software stack, which:

  • does not include a TCP/IP stack,
  • includes the capacity to perform software updates, and
  • is regularly tested, maintained, and updated.

As a part of Security by Design, it’s important to limit the number of software and libraries used in developing a service. Some vendors may include a TCP/IP stack or services simply because the device’s operating system includes those features. Teleporte Embedded integrates only components that it strictly requires.

In-Field Updates

Equally, it is important that IoT devices are maintained and can be updated (in the field after entering service) to ensure security certificates don’t expire, and devices are left without security or support.

Teleporte is actively maintained, with regular updates to features and capabilities – the mobile application and lock software are always improving.

Keeping these in mind, rest assured that Sera4 leads the way in innovation and security for your critical application. To learn more about Sera4’s security innovations, contact us. We’d love to talk with you.