Sera4 Introduces Authorized Integrator Program

Sera4 is pleased to announce its Global Authorized Integrator Program. This program creates a reliable support structure for contractors and installers who install and service Teleporte. It provides a uniform quality of service to our end users.

Some benefits of the program include structured training for installers, access to a comprehensive knowledge base, preferential Sera4 support, and the opportunity to access the Warranty+ extended warranty program

Sera4 has already signed up our first Authorized Integrators. Contact us if you are interested to join the program or if you need to locate an Authorized Integrator.

Sera4 appoints Precision Marketing as US Sales Engineers

Sera4 is pleased to announce that Precision Marketing Inc. is now the exclusive frontline Technical Sales Representative firm for the Sera4 keyless access control product line for the Telecom, Utility, Transportation and Military/Aerospace markets for the following U.S. states: AL, AR, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NH, NJ, NY, OH, OK, PA, RI, SC, SD, TN, TX, VA, VT, WI, WV.

Now in it’s 46th year of operation, servicing 37 US states, and a team comprised of 16 field solutions engineers and 7 inside support staff, PMI has established itself as a technical representation leader in markets such as Telecom, Utility, Transportation and Military/Aerospace. 

The partnership with PMI is effective immediately and it is a clear demonstration of Sera4’s commitment to serve the keyless digital access control market in the United States.

Deploying Teleporte during the pandemic

The COVID-19 pandemic is the biggest adjustment in business operations in a generation. Authorities worldwide are asking everyone to stay home or to maintain a social distance from others if we need to go out. No one knows how this situation will evolve, how long until we get a vaccine, and what permanent effects will persist in a “new normal”.

At Sera4, while we can’t practically retool to make facemasks, we can help with social distancing and help to monitor remote sites when technicians visit less frequently. Teleporte’s keyless infrastructure means that you grant access virtually – no handing out keys, cards or fobs; no paper sign-in sheets. You can make your process more efficient and secure, while maintaining the social distance that is now required. 

A lot of people we speak with are concerned about the risks of going digital on something as important as site access control. No one wants a system that doesn’t work as intended every single time, and many people are afraid of the risks of a hacking attack. These are legitimate concerns, given the poor reliability of many new technologies and the steady stream of bad press about smartlock solutions that have been hacked.  

We are very aware of these concerns and work hard to address them. Starting from a security infrastructure that has its roots in BlackBerry, we have built Teleporte to be the most secure keyless access system, built on a patented system that uses digital certificate – just like internet banking. Having measured a 99.97% access success rate over the last 1 million openings on the Teleporte network worldwide, we maintain that Teleporte is as reliable as a traditional lock and key.

We’ve also made Teleporte a very safe and simple system to deploy. Being a cloud-based solution, it requires no IT integration project, no servers, no data connections, no power (in the case of our padlock), no maintenance routines. Just install a padlock or a lock controller on your door, enclosure or gate and visit teleporte.sera4.com to manage access. And that’s it!  

Contact us or our network of distributors and integrators to learn how Teleporte is the right solution to roll out in the face of social distancing. Or click here and take a look through some of our information to decide for yourself.

Teleporte Cloud Server 3.4 Launched

Cloud server 3.4 introduces one major new feature: 3.0 of the REST API.  This new API has additional security controls, allows for multi-organization control and surfaces new features and better performance than the existing API.  API onboarding and usage instructions can be found publicly at https://apidocs.sera4.com. Existing customers using the prior generation API will not be affected and a sunset date will be announced sometime in the future.

In addition, we have added support for flexible lock licensing. This feature tacks the exact license dates and features for each lock, allowing organizations to supplement additional locks with licenses at any time. Administrators may now see greyed out icons for features which can be enabled via additional licenses.

Finally, small feature fixes have also been implemented that target improved readability of reports, the usability of the administration dashboard as well as performance fixes for the download of digital keys to mobile devices.

Teleporte 5 now available for iOS

We’re excited to share that the Teleporte 5 mobile app for iOS is now available on the Apple App Store. This new release brings the current Teleporte experience to iPhone, aligning with the look and feel of the latest Android releases. This release is part of our ongoing commitment to compatibility with as many smartphones as possible.

Teleporte Android App 5.0

Today, Sera4 released version 5 of our Teleporte mobile app on the Google Play Store. Version 5 introduces full compatibility with the Teleporte Single Sign-On servers. From now on, users will sign in to the Teleporte app on their mobile phones and are be provided with the choice of organizations where they have memberships throughout the Teleporte network. In addition, there are a number of improvements in the user experience.

The Teleporte mobile app remains free for anyone with an Android device to download and use.

Announcing Teleporte Server 3.3

We’re happy to share that Teleporte Server 3.3 is released today. All Enterprise customers are going to have access to the new features immediately. Server 3.3 introduces a two new features.

Failsafe Unlock allows administrators to give a temporary access code for a specific lock that can provide access without a smartphone. This is useful in emergency situations where there is no data connectivity on a smartphone or a phone battery is dead. The event is still recorded on the Teleporte event logs with the user that the administrator specified when he provided the FSU code.

Enterprise smart lock maker Sera4 of Waterloo secures $1.5M financing from BDC Capital

KITCHENER and WATERLOO, November 4, 2019—Sera4 of Waterloo, Ontario has secured non-dilutive growth financing totalling 1.5 million dollars from BDC Capital’s Growth & Transition Capital division. Sera4 makes enterprise-grade locks that are opened wirelessly with authorized users’ smartphones. Its technology affords greater security and efficiency as there are no physical keys in circulation and no anonymous access.

Sera4 was founded in 2014 by Jerod Klink, a former software engineer at BlackBerry. He was joined two years later by David Coode, a senior manager at ON Semiconductor, who took on the role of CEO. Sera4 has enjoyed early success with substantial sales to telecommunications service providers and tower operators in Mexico. It is now expanding in North America and elsewhere in the world as well as penetrating other industries with critical installations requiring access control.

“BDC Capital’s financial support is an integral part of our overall growth plan at Sera4,” says CEO David Coode. “The financial products and advice from BDC fit perfectly with our needs at this stage, and dealing with BDC Capital has been a pleasure.”

This transaction was conducted by Mark Lunick, Director, Growth & Transition Capital for Southwestern Ontario at BDC Capital. “Sera4 has solved a big problem for companies that need to give controlled access to their critical infrastructure,” comments Lunick. “The market for Sera4’s technology is considerable. The go-to-market strategy that management is now deploying is very well thought out and includes a deep pipeline of potential customers.”

About Sera4

Sera4 Ltd. is a leading supplier of keyless physical access control for critical infrastructure. It provides cyber-resilient site access automation and identification at scale, solving real challenges in operations while reducing significant asset losses. Sera4 solutions currently secure customers throughout the Americas and in Africa. Sera4 is headquartered in Waterloo, Ontario.

About BDC Capital

BDC Capital is the investment arm of BDC—Canada’s only bank devoted exclusively to entrepreneurs. With more than $3 billion under management, BDC Capital serves as a strategic partner to the country’s most innovative firms. It offers a full spectrum of risk capital, from seed investments to transition capital, supporting Canadian entrepreneurs who wish to scale their businesses into global champions. Visit bdc.ca/capital.

Sera4 presenting at Africa Accelerating 2019

Daniel Galeano of Sera4 will sit on a panel on Tuesday October 29th at 3:20 pm on Canadian Success Stories: Lessons from companies who have made it in Africa. This panel will be part of the Canada-Africa Chamber of Business annual forumAfrica Accelerating 2019which will be held on October 29-31, in Toronto.

Daniel representing Sera4 at the event (added later)

IMPACT Technical Products appointed as Representative for the Canadian Market

Sera4 (Waterloo, ON, Canada), is pleased to announce that IMPACT Technical Products (Mississauga, ON, Canada) is now the exclusive Manufacturer Representative for the Sera4 Teleporte keyless access control product line for the Canadian market.

Now in its 15th year of operation, IMPACT Technical Products (IMPACT) has established itself as a technical representation leader with a coast to coast presence in Canada. Although IMPACT supports all markets, the IMPACT engineering and support team specialize in addressing the mission critical, utility, transportation, industrial and communication service provider markets, which are all verticals that will greatly benefit from the Sera4 Teleporte keyless access control solution.

The partnership with IMPACT is effective immediately and it is a firm demonstration of Sera4’s commitment to assertively address the keyless digital access control market in Canada.


Sera4 (Waterloo, ON, Canada) est heureuse d’annoncer qu’IMPACT Technical Products (Mississauga, ON, Canada) est désormais le représentant exclusif pour la gamme de produits de contrôle d’accès sans clé Sera4 Teleporte pour le marché canadien.

Bien que IMPACT prenne en charge plusieurs marchés, son équipe d’ingénierie et de support se spécialise dans les marchés des fournisseurs de services critiques, de services publics, de transport, industriels et de communication, tous des secteurs qui bénéficieront grandement de la solution de contrôle d’accès sans clé Sera4 Teleporte.

Le partenariat avec IMPACT entre en vigueur immédiatement et témoigne de la détermination de Sera4 à s’attaquer de manière affirmée au marché de la commande d’accès numérique sans clé au Canada.