When Subscription Models Make Sense

We encourage anyone buying a product or service to think critically about why it may be sold by subscription. In some cases, the subscription is tied to consumables. In other cases, the subscription is tied to access to content (like streaming services). Sometimes, it’s just a supplier who did the financial calculus and forces it for the shareholder returns.  

subscription screen on tablet - access control

In other cases, such as with our cloud-enabled access control software platform Teleporte, it’s tied to constant updates to keep up with phone models, security updates, and real-time support for your operational peace of mind. We continue to add value over the lifetime of the subscription, and our customers choose us over other solutions because of this added value. 

We believe that our Teleporte subscriptions are valuable for the advanced features that are possible with keyless systems. We also believe that there is far more value for our customers in these systems than the price of the subscription. For customers who agree with this, they will continue with Teleporte Enterprise or Standard.  

For customers who don’t see the value, or customers who simply have budgets cut (like many of our municipal customers did at the start of the pandemic), then we have Teleporte Basic. It’s free, and allows the locks to maintain basic keyless access functionality, but they otherwise behave like mechanical locks, with no reporting and no advanced features. It’s our way of providing assurance that we’re never going to hold you (or your property) hostage. 

We sell new hardware with a minimum one-year Teleporte Enterprise or Standard subscription. We want our customers to have some time with a subscription package to experience the value to their application and organization, and then make an informed decision whether to renew. We also offer packages for customers who prefer to just pay once, up-front.  

Selling a one-time purchase can be easy. Keeping loyal customers, who renew their subscriptions, requires a different level of service, reliability, and product quality. We want our customers to love, value, and renew their Teleporte subscriptions, and we do the work to keep them happy.  

We see good reasons for some offerings to be structured as subscriptions. Ultimately, the decision on whether a subscription is a good value and a smart buy is up to the customer. In our view, it’s really important that the structure and costs of an offering is clearly explained in advance, so that the customer can make an informed decision.  

If you’d like to learn more about Teleporte and our access control hardware solutions, book a demo at https://www.sera4.com/demo/

Sera4 IoT Devices: Designed With Security in Mind

We continue to see security threats affecting IoT devices. In this recent Ars Technica article, they share that a lot of these devices are exposed because they are built with old TCP/IP network stacks that use old security paradigms. That’s one of the risks in using open-source code.  And the risks are really serious – opening back-doors in otherwise secure networks for all sorts of nefarious activity. 

We want to remind people that such attacks aren’t possible on Teleporte-controlled locks. 

  • No TCP/IP stack – we aren’t vulnerable to this specific attack because we don’t use the Internet Protocol 
  • No open-source code – we have designed and implemented ALL embedded code in-house (Canada) 
  • No connectivity to customer networks – there’s no way to open a back door into your network when our devices aren’t even on the network. 

You can continue to rely on Teleporte‘s security because, from the start, we’ve incorporated a security-first approach. While IoT risks in the world are some of the most serious and difficult ones, they don’t have to be if the systems are designed with security in mind. 
 
Trust in us, as security is our #1 focus, and we’ll continue to deliver secure solutions to the market.